Bold Wellness Privacy Policy
Effective date: October 1, 2026
1. Who we are and what this policy covers
Bold Wellness is a women's health practice led by Dr. Torrie Clontz, DNP, APRN, FNP-BC, MSCP. We provide care virtually and from 6675 S Tenaya Way, #200, Las Vegas, NV 89113. In this policy, "Bold Wellness," "we," "us" and "our" refer to our practice.
This policy explains how we collect, use, share and protect information when you visit boldwellness.co, sign up for our emails or free guides, listen to our podcast, buy courses or resources, or contact us.
Your medical information is handled separately. Once you become a patient, the health information in your medical record is protected by the Health Insurance Portability and Accountability Act (HIPAA). It is governed by our Notice of Privacy Practices, which explains your rights to access, correct and limit the use of your medical records. If this policy and our Notice of Privacy Practices conflict about your medical information, the Notice of Privacy Practices controls.
By using our website, you agree to this policy. If you do not agree, please do not use the site.
2. Information we collect
Information you give us
Contact details: name, email address, phone number and state of residence when you fill out a contact form, join our email list, download a guide or request a consultation.
Messages: anything you write to us by form, email, phone or social media. Please do not send detailed medical information through our website contact form or social media. Use our secure patient portal instead.
Purchase information: billing name, address and order details when you buy a course, program or resource. Payment card details are handled directly by our payment processor, [Stripe / Squarespace Commerce], and are not stored by us.
Booking and intake information: when you book a visit, you enter our secure scheduling and patient portal, operated by Healthie. Information you provide there, including health history and symptoms, becomes part of your medical record and is protected under HIPAA and our Notice of Privacy Practices.
Information collected automatically
Device and usage data: IP address, browser type, device type, pages viewed, time spent on pages, the site that referred you, and general location (city or state) based on your IP address.
Cookies and similar technologies: see Section 5.
Information from others
Social media platforms, if you interact with our accounts or click a link to our website.
Referral partners or other clinicians, if they refer you to us with your permission.
3. How we use information
We use the information we collect to:
Respond to your questions and requests
Schedule consultations and confirm you live in a state where we provide care
Process purchases and deliver courses, guides and other resources
Send emails you signed up for, such as our newsletter, free guides and practice updates
Understand how visitors use our website so we can improve it
Keep our website secure and prevent fraud
Comply with legal, licensing and professional obligations
We do not use information collected through our website to make medical decisions. Clinical care is based only on information you provide through our secure patient portal and visits.
4. How we share information
We do not sell your personal information or your health data, and we do not share it for targeted advertising by other companies.
We share information only with service providers that help us run our practice and website. They may use it only to provide services to us:
Service provider
What they do for us
Squarespace
Hosts our website, forms and online store
Healthie
Secure scheduling, telehealth visits and patient portal (HIPAA-compliant, under a business associate agreement)
Quest Diagnostics
Laboratory testing ordered as part of your care
Fullscript
Supplement ordering and dispensing, when recommended in your care plan
Ivorey,IO
Sends our newsletter and free guides
Stripe
Processes payments
We may also share information:
When required by law, such as in response to a subpoena, court order or licensing board request
To protect safety, if we believe it is needed to prevent serious harm to you or others
In a business transfer, if our practice is merged, sold or transferred, subject to the same protections in this policy
With your permission, for any other purpose you agree to
5. Cookies, analytics and tracking
Cookies are small files stored on your device. We use:
Essential cookies that make the website, forms and checkout work
Analytics cookies, through Squarespace Analytics [and Google Analytics], that show us how visitors use the site in aggregate
[Advertising pixels, such as the Meta Pixel, if used. These help us measure whether our ads work. We do not place them on booking, intake or patient-portal pages.]
You can block or delete cookies in your browser settings, and you can decline non-essential cookies in our cookie banner. Some parts of the site may not work properly without essential cookies. Our website does not currently respond to "Do Not Track" browser signals, but we honor Global Privacy Control (GPC) signals as an opt-out of any sharing for advertising where state law requires it.
6. Consumer health data and your state privacy rights
Some states, including Nevada, Washington and Connecticut, protect "consumer health data": health-related information that is not part of a HIPAA medical record. On our website, this could include the topics you read about, a condition you mention in a contact form, or your interest in a specific service.
What we collect: the categories in Section 2, which may suggest a health interest (for example, signing up for a menopause guide).
Why: only for the purposes in Section 3. We collect consumer health data only with your consent or when needed to provide a service you request.
Who we share it with: only the service providers in Section 4. We do not sell consumer health data.
Your rights. Depending on where you live, you may have the right to:
Confirm whether we collect, share or sell your consumer health data, and get a copy of it
Learn which third parties receive it
Ask us to correct or delete it
Withdraw your consent to our collecting or sharing it
Opt out of targeted advertising
Not be treated differently for using these rights
How to make a request: email hello@boldwellness.co with the subject line "Privacy Request" or call (562) 665-5770. We will verify your identity and respond within 45 days. If we deny your request, you may appeal by replying to our decision with the subject line "Privacy Appeal." We will respond to your appeal within 45 days. If you are not satisfied, you may contact your state attorney general.
To request your medical records, use the process in our Notice of Privacy Practices.
7. Emails and text messages
If you join our email list, we will send newsletters, educational content and practice updates. You can unsubscribe at any time using the link in any email. We send text messages only for appointment reminders and care coordination you have agreed to; reply STOP to opt out. Unsubscribing from marketing does not stop messages about your care or appointments.
8. How we protect information
We use reasonable administrative, technical and physical safeguards, including encrypted connections (HTTPS) and HIPAA-compliant systems for patient information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
9. How long we keep information
We keep website and email information for as long as needed for the purposes in this policy, or until you ask us to delete it. Medical records are kept for the period required by state law, as described in our Notice of Privacy Practices.
10. Children
Our website and services are intended for adults 18 and older. We do not knowingly collect information from children under 13. If you believe a child has given us information, contact us and we will delete it.
11. Links to other websites
Our site links to other websites and platforms, including Healthie, Instagram, Facebook, TikTok, LinkedIn and podcast apps. Their privacy practices are governed by their own policies.
12. Changes to this policy
We may update this policy from time to time. We will post the new version on this page with an updated effective date. If we make significant changes to how we use consumer health data, we will ask for your consent where required.
13. Contact us
Bold Wellness 6675 S Tenaya Way, #200 Las Vegas, NV 89113 hello@boldwellness.co (562) 665-5770
States Served: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Idaho, Illinois, Iowa, Maine, Montana, Nevada, New Jersey, New Mexico, New York, Oregon, Texas, Utah, Vermont, Washington, Wyoming